Should I Have My Employees Work on Holidays?

Posted July 3

As a home service business owner, the question of whether to have your employees work on holidays is a significant one. Balancing the needs of your clients with the well-being of your staff can be tricky. While working on holidays can provide some distinct advantages, it also comes with its share of drawbacks.

Pros:

1. Increased Business Opportunities: Many clients have emergencies or specific needs that arise during holidays when other businesses are closed. Being available during these times can position your company as reliable and dedicated, potentially leading to increased business opportunities and customer loyalty.
2. Competitive Advantage: One of the most compelling reasons to have employees work on holidays is the competitive edge it provides. Your competitors are less likely to be operational on these days, giving your business a unique opportunity to capture a larger market share. By being the go-to service provider during holidays, you can build a reputation that sets you apart from the rest.
3. Higher Revenue Potential: Holiday work often comes with higher rates due to the urgent nature of services required during these times. This can result in significantly higher revenue for your business. Customers are typically willing to pay a premium for immediate service during holidays, which can boost your bottom line.

Cons:

1. Employee Burnout: Constantly working on holidays can lead to employee burnout, affecting their overall productivity and job satisfaction. Employees who are frequently required to sacrifice personal and family time may feel undervalued, which can result in decreased morale and higher turnover rates.
2. Negative Impact on Work Culture: Forcing employees to work on holidays can create a negative work culture. It sends a message that the company values profits over people, which can be demotivating. A poor work culture can have long-term effects, including difficulty in attracting and retaining top talent.
3. Increased Operational Costs: While higher rates can lead to more revenue, the increased operational costs associated with holiday pay, overtime, and potential need for additional staffing can offset these gains. Moreover, managing holiday schedules and ensuring coverage without overworking employees can be a logistical challenge.

Conclusion:

While gaining a theoretical leg up on the competition by working on holidays might seem advantageous, the potential sacrifice in employee happiness and overall work culture often outweighs the benefits. It’s crucial to consider the long-term implications on your staff and the health of your business. Occasionally, it might be necessary to have employees work on holidays to meet urgent customer needs, but making it a regular practice can do more harm than good. Prioritize your employees’ well-being and strive to find a balance that serves both your business interests and your team’s morale.